Help

HELP WITH PLAYING AT OUR SITE

Q. How do I choose which game to play?

A. If you want to play bingo, simply visit the Game Lobby and select the type of game you want to play using the tabs at the top of the screen (see below). You can sort by any of the headings (such as Price, Players, or Jackpot). If you want to play any other type of game, just select the relevant tab to view the games on offer (e.g.Bingo, Slots, Scratch Cards, or Casino Games).
Bingo Lobby

Q. How do I purchase Bingo tickets?

A.Simply login to any bingo room and click the 'Buy' ticket using various methods.
1. You select number of tickets from given quick buy tickets option and the selected ticket will be purchased. You can also select the number of tickets by increasing and decreasing the number of tickets by clicking on '< or >' button given under Select Tickets area to purchase the minimum of two cards or the maximum number available for that particular game.
Bingo Tickets
if you wish to purchase tickets for the next game during a running game, you can do so by using "BUY TICKETS FOR THE NEXT GAME" area. it will give you option to select the number of ticket for the next game either by selecting from quick buy options or manually fill the number of tickets in given column then click on “Buy Tickets” button. Ticket will be purchased for the next game once the game will start.
Bingo Tickets
Once you have purchased your tickets, you will see a confirmation message similar to the example given below. Bingo Tickets

Q. How to use Mini Bingo Lobby?

A. Once you will login to a Bingo Room then you have a feature to play in 4 Rooms altogether. One will be primary room and maximum you can open three more rooms using Mini Lobby. You will find Mini Lobby below the tickets area. Initially you can see 3 different rooms’ names and there will be one slider by which you can see more rooms are available. Click on any one room and it will open in Mini Bingo Lobby area. You can buy tickets and enjoy games in all 4 Rooms together.
Mini bingo

Q. How Rooms will appear in Mini Lobby?

A. Once you will open a room in Mini Lobby then room will appear as shown in image below. In Mini Lobby is as same as other room however only the difference is that you will not be having separate chat room inside the room. In Mini Lobby you can only see the game part.
Mini binog

Q. How to use Mini Slots Lobby

A. Once you will login to a bingo room from Game Lobby then just above the chat window, you will find the Mini Slots Lobby from where you can play your favourite slots even being inside the room. Now you do not need to toggle between so many window to play bingo and slots games together. You can simply select between the given tabs of New, Slots and Casino. Once you will select the desired tab it will show all the relevant games and you can click on the slots game icon to play it.
mini slots

Q. How to use the quick menu option inside the bingo rooms?

A. To make your gaming experience much faster you can avail most of the functionality from bingo room itself. Below image are the menu bar which you can find inside the bingo room on the top. Their functions are explained below:
quick menu
  • quick menu This section will give you information about your bingo account current cash and bonus balance information.
  • quick menu This section will give you information about your available FREE bingo tickets information.
  • quick menu By using this button, you can directly go to deposit page from there you can make a deposit faster.
  • quick menu Username/Alias: on Menu bar first thing will appear which your bingo account username is.
quick menu
  • ACCOUNT: This link will redirect you to your account information/profile page.
  • Games: This option will give you facility to play your desired slots, casino, and scratch card games.
  • Auto Buy: This link will redirect you to prebuy page from where you can buy tickets in advance.
  • Lobby: it will redirect you to the game lobby page.
  • quick menu This icons will redirect you to the FAQ page where in you can get the answer of frequently asked questions.
  • quick menu This icon will redirect you to Live Help where you can get the solution from our expert support team instantly
  • quick menu This is settings icon from where you can change the daub color, daub style etc.
  • quick menu By using this icon, you can mute/unmute volume of bingo caller.
  • quick menu This clock will show you the current GMT server time. All our promotion runs as per GMT server time so you can check the time here.
  • quick menu You can use this icon to refresh your bingo room in case if your room gets stuck and froze.

Q. How to check the Game ID?

A. Just below the Menu bar you will find a game information bar. Below the Bingo Room name you will find the pattern of game running and there is one ID given with 7-11 digit numbers that is your game id. Please note that each game has unique game id.
gameid

Q. How to check the Game Prize/Pot value for a particular game?

A. Just below the Menu bar you will find a game information bar. Besides the Bingo Room name you will find the Game prize value categorized in Any Line, Any Two lines, Any Three Lines & Full House. The Full House is one value is total pot/game prize for a particular game.
game prize

Q. How to check the running Jackpot for a particular game or bingo rooms?

A. Just below the Menu bar you will find a game information bar. Besides the Bingo Room name and pot values, you will find the Jackpot name along with jackpot amount and number of calls to hit the jackpot.

Q. How to check the how many players are playing in a room?

A. Just above the chat window you will find an information bar as shown below. Besides the Bingo Room name and, you will find the number of players online, all roomies details and winners list.
players count

Q. How to check the winners name for a particular game?

A. Just above the chat window you will find an information bar. Besides the Bingo Room name and, you will find the number of players online, all roomies details and winners list. If you click on winners menu you will find all the winners name list for last 6 Games played as shown below:
winners

Q. What is PreBuy?

A. The PreBuy facility allows you to automatically purchase a set number of cards per game, for a set number of games in a predefined Bingo Room. For example, in the screenshot below, you could choose to the Stream/Room name, Category, No. of Games and No. of Cards/tickets. The PreBuy facility is there to make your life easier, by allowing you to purchase tickets for your session in bulk and saving you time on having to buy tickets for each individual game.
Note: in case of PreBuy for free games, free tickets will not be given and players will be charges for the purchased ticket.
prebuy

Q. How do I know if I have 1 to go?

A. Your ticket will be marked with 1 to go, as shown below.
one to go

Q. How do I know that I have received some free tickets in a bingo room?

A. Your ticket will be marked with Free, as shown below.
free tickets

Q. How do I know who won a game?

A. A pop-up will appear on your screen showing the prizes (1 line, 2 lines, full house) that have been won, as well as the amount and the winner’s name. If you’re one of these winners, you’ll be able to see your own player alias displayed on the pop-up.
winner

Q. Do I have to dab the tickets myself?

A. No. Unlike in land-based bingo halls, Sailor Bingo automatically dabs your tickets for you. This prevents user error, and also allows our system to keep track of your card numbers should you be temporarily disconnected mid-game.

Q. How do I change my preferences within the bingo rooms?

A. options
Daub Colour - Alter the colour of your dabber.
Pattern Colour - Alter the pattern colour of your ticket/tickets
Daub Symbol - Choose the style of dabber that best suits you
Music: - Raise or lower the in-game volumes such as sound effects and background music
Caller Volume: Raise or lower the volume of the Bingo Caller.

Q. What happens if I am disconnected prior to, or during a game of Bingo?

A. While playing at Sailor Bingo, you may sometimes be disconnected from the game. However, this should not give you cause for concern as our Card Manager will take over the dabbing for you. Should you win a prize at any stage, your claims will be made on your behalf, and any winnings will be automatically credited to your account.

Q. How do I know that the bingo games are fair?

A. To assure the fairness of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Sailor Bingo.