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Frequently Asked Questions (FAQ)


Getting Started

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How do I register?
  • Registering for Sailor Bingo is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play bingo.
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Does Sailor Bingo run on a Mac or a PC?
  • You can run the Sailor Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at Sailor Bingo. We do recommend that for a better gaming experience you play through a broadband connection.
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Banking, Deposits and Withdrawals

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What Deposit methods do you accept?
  • All banking is provided by Brigend, a wholly owned subsidiary of Cassava Enterprises Gibraltar Limited. We accepts most payment methods including Visa, Mastercard, Maestro and PaySafe card.
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How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:
    Payment Method Withdrawal Process Time Withdrawal Completion Time Total Payment Source On Statement
    Credit/Debit Cards 2 business days 5 business days 4-7 business days UK Regulated Lim
    MasterCard (UK only) 2 business days 2-3 business days 3-5 business days UK Regulated Lim
    Wire Transfer 2 business days 4-7 business days 7-10 business days A variant of: UK Regulated Lim or WorldPay AP Limited
    Paypal 2 business days 2-3 business days 4-5 business days UK Regulated Lim
  • Please find our withdrawal policy here.
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What is the minimum amount I can deposit?
  • You can deposit as little as £5 at one time
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I have made a withdrawal, when will the money be in my bank account or on my credit card?
  • It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2 working days from your original request. However your bank or Credit Card Company may take up to 6 working days from then to complete the process.
  • We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
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How will my transactions appear on my bank or credit card?
  • Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL
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Support

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How can I contact the support team?
  • The Sailor Bingo Customer Support Team is available to answer any questions you may have about your account or the game.
  • You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Support page.
  • Finally, you can contact the team on the telephone on this number, 0808 2389 814 any time.
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Security

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Is it legal to play bingo online at Sailor Bingo?
  • Sailor Bingo is operated by Cassava Enterprises (Gibraltar) Limited, which is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions. Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
  • Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.. We adhere to their strict regulations on fair play and prize payouts.
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Will my personal details be safe?
  • We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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Game Play

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How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Sailor Bingo.
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What happens if I have purchased my cards and I get disconnected from the game?
  • As soon as your cards are purchased, you are in the game regardless of your connection status.
  • The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
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Why can I not connect to the chat server?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
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Can I keep my card numbers from game to game?
  • Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  • If you do not like the numbers of your issued cards, you can simply get a new batch by clicking on the arrows below the bingo cards.
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I received a Free Spins voucher, how do I claim it?
  • Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
  • Email: help@bingosupport.org
  • Phone: (toll free, UK only)
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Slots

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Do I have to play online slots in real-money at Sailor Bingo?
  • Yes, Sailor Bingo offers its players with a fantastic array of real-money online slots and bingo slots to explore and discover from the comforts of your home. Ensure that you are acquainted with the gameplay rules and the terms and conditions involved as they play a crucial role in determining your winnings towards the end of your gaming journey.
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Are online slot games offered at Sailor Bingo really random?
  • Of course! All online and bingo slots streamed at Sailor Bingo utilise the Random Number Generator (RNG) to determine the gaming outcomes. RNGs guarantee fair, authentic and unbiased results. RNG at Sailor Bingo is validated and certified by recognised third-party auditors such as eCOGRA (eCommerce Online Gaming Regulation and Assurance).
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Are UK fruit slot machines different from that of the US?
  • Yes, they are! UK fruit slots are quite flexible when compared to US slots, meaning the UK fruit slots offer the players with a certain control over the reels either to hold one or more reels at their initial values for better outcomes.
  • Furthermore, the UK fruit machines also provide bonus boards and the cash ladder feature where the game symbols are vertically arranged. This gives the players a preview to hit the highest symbol and claim the highest payout.
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Is there any hidden secret to win jackpots?
  • No, there are so hidden secrets such as winning jackpots. Jackpot games are solely driven by luck or chance. There is no said strategy or secret to winning jackpots at a casino. It’s all your luck!
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Will the amount deposit to play online slots influence the gameplay?
  • Not at all! The amount you deposit with the casino to play the game only influences the value of matching bonuses you sign up for. Nevertheless, the amount you have deposited to play any slot game can have an influence while unlocking game features that are available at higher wager levels. So, watch out!
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Do online slot machines differ from one casino to another?
  • Yes, they do. Different casinos offer different payouts with the ranges specified by their respective licenses. However, it is also to be kept in mind that a slot game developed by the same game provider will feature the same game symbols, lines, features and so on irrespective of the casino.
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Is there any good time to engage in slot games?
  • No, there is no good time as such to engage in online slot games as the casinos offer gaming services 24/7.
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Can I play real-money slots on mobile?
  • Of course, why not! You can access all the best online slots featured at Sailor Bingo on your mobile phone instantly without any hassles. All you need is a stable internet connection and a gaming device to engage in all your favourite mobile slots. Yes, it is that instant!
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What does ‘volatility’ mean when it comes to online slot games?
  • Volatility in slots refers to a combination of the slot’s payout frequency and the difference between its lowest and highest payouts. The players can choose between high and low volatility slots depending on their bankroll.
  • To make the concept crystal-clear, high volatile slots do not pay out often. It is usually followed by losses but if it pays, it offers a huge sum. On the other hand, low volatile slots comprise of frequent wins per click but the winnings are moderate. The chances of hitting big are less in low volatile slots when compared to high volatile slots.
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How many slot games does Sailor Bingo offer?
  • Sailor Bingo offers its players the best online slots developed by the top-notch gaming providers. The number of slot games offered at Sailor Bingo tends to change as the casino continuously updates its slot category every now and then with new and exciting games featuring alluring themes, features and visuals.
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